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TroubleShooting

In this section, we are trying to show how to resolve problems you may encounter while using Ziepod. Keep in mind that these problems are the ones that we know of their possible occurances. If the problem you have experienced is not listed here, please let us know so that we can update this section to help every Ziepod user who may encounter same problem that you are facing.


  • There is a dead download task in 'Tasks' tab and couldn't find a way to remove it
  • When I try to play/stream episode, player says 'Failed to open' what is this?
  • Sometimes Ziepod failed to apply automated ID3 tag overwrite rules, why?
  • Sometimes Ziepod shows blank page in the Home tab, why?
  • Sometimes when I watch video episodes, Ziepod waits too much even freezes, why?
  • Ziepod didn't save my playlist for the next run, even though "Auto-clear playlist" setting is off
  • When I try to download any file, download immediately switches to 'paused' state, why and how can I remedy this?
  • Ziepod terminates at the start up and it says that it can't find WMCreateReader in wmvcore.dll. How can I solve this problem?




  • There is a dead download task in 'Tasks' tab and couldn't find a way to remove it

    There are two specific cases related to this particular problem. First is that even though you make a right click, you may not reach popup menu which includes 'Cancel Download' menu option to cancel that choosed download task. Or, as a second case, you may get that menu but 'Cancel Download' menu option may be disabled. Hence this bug does not allow you to cancel specific download task.

    If you cannot get that popup menu, then the only way is to clear download list by deleting specific file, named 'Activities.zdb' which is located inside installation path. For example, if installation path is 'C:\Program Files\Ziepod', which is default installation path, this file is located under C:\Program Files\Ziepod\ZiepodUser\ folder.

    Before deleting that file, first make sure that there is no running or paused download task left inside download list and then close Ziepod.


    When I try to play/stream episode, player says 'Failed to open' what is this?

    This error message may correspond to couple of different types of error cases and not giving proper error message is one of the missing parts in Ziepod release and will be addressed.

    As mentioned, there might be couple of reasons for this case. Lets check out each one one by one.

    Case 1 : Absent Codec to Play

    If you are trying to play a file which requires certain codec on your computer installed, this may result in this problem. For example, if you try to play 'M4A' type audio file, which requires MPEG-4 Directshow filter, you cannot play them if you don't have that specific codec loaded.

    To test this case, just get the URL location of that file you are trying to play from inside Ziepod and try to play with Windows Media Player(WMP). If you cannot play that file using WMP, then most probably you have an absent codec. WMP also may give you error message from where you may understand the problem.

    To learn more about codecs and supported media formats, you can check following help topics and sections.

  • Supported Media Formats & Codecs (Ziepod+)
  • Case 2 : Problem Related to DirectShow API

    At some rare cases, this problem may be caused by DirectShow API which is used by Ziepod to play files. When file is not properly encoded, DirectShow couldn't handle the content of the file and result in this problem. Unfortunately, there is no way you can use to determine whether or not this is the case you are facing.


    Sometimes Ziepod failed to apply automated ID3 tag overwrite rules, why?

    Ziepod uses id3lib library to provide ID3 tag editing support. However, this library doesn't support Unicode-based entries. This occurs when the name of the file or your download base folder includes non-latin characters. When this happens, id3lib library fails to open the downloaded file and cannot overwrite them. To remedy this, make sure that your download base folder does not include any non-latin characters. In case of name of the files, if you are using 'Replace filename with its associated post title' feature, make sure that titles do not include such non-latin characters. Otherwise do not use this feature for specific podcasts. If you encounter this problem even though there is no non-latin character, please report us the incident by providing us samples so that we can track down that.


    Sometimes Ziepod shows blank page in the Home tab, why?

    This can happen while loading components of the page and if you wait a couple of more seconds you should be able to see the page. This happens because of the fact that sometimes subscriptions publish content video or audio files with embedded players in posts and loading that player may take time based on your connection speed. Since there is no indication of any loading status line you may think that Ziepod freezes but give a couple of more seconds.


    Sometimes when I watch video episodes, Ziepod waits too much even freezes, why?

    Even your connection speed is high, you may experience this because Ziepod may try to load all media file first based on the type of that media file--especially video files--and then start to play. To test it, you may try to open that media file with another media player on your computer and see how that performs. For these cases, we strongly recommend you to download those files first and play it after that.


    Ziepod didn't save my playlist for the next run, even though "Auto-clear playlist" setting is off

    This may happen very rarely because of the fact that file responsible for holding your playlist is got corrupted. To remedy this case, close your Ziepod and go to the folder where you installed it. Then under 'ZiepodUser' folder, delete the file named "Playlist.zdb". Now Ziepod should be able to remember your playlist for the next run.


    When I try to download any file, download immediately switches to 'paused' state, why and how can I remedy this?

    When Ziepod cannot reach to the 'Base Download Directory', it results in that kind of situtation because it cannot starts to save downloaded file onto your harddrive and pauses automatically. Lack of warning message makes you think that Ziepod is not able to download it.

    To remedy this situation, you need to assign a proper download folder and make sure that it exists on your harddrive. You may need to create that folder on your own, if it does not exists. After making sure, you can start up Ziepod and download episodes. If still you can't, then we like you to contact us.


    Ziepod terminates at the start up and it says that it can't find WMCreateReader in wmvcore.dll. How can I solve this problem?

    All you have to do is to install the latest Windows Media Player, or at least version 9 (WMP9). This installation should update your system and provides necessary functions for Ziepod.




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